UC Call Centre solution offers customers hosted inbound call centre services at a very competitive price.
Integrated with the UC platform, the solution provides a comprehensive range of Automatic Call Distribution (“ACD”) features as well as comprehensive statistics and reporting tools that are required for call centre supervisors and agents to efficiently manage and monitor incoming calls.
Connect CRM allows the integration of telephony into any CRMs (Microsoft Dynamics, Salesforce, Sage). It enables the user to make a call in one click and have a client’s information popping up on incoming calls to increase productivity. When taking an incoming call, find out who is calling you. Then choose to open the contact card in your connected CRM.